Below is the detailed business policies of KilcodoCostumes.com. This policy is in regard to any purchase of creative goods from this company.

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The following policies are valid from December 2011 forward:

- Payment is accepted in the form of PayPal, Personal Checks, Money Orders or Western Union.

- All PayPal payments must include an additional 3% to cover PayPal's transaction fees. If this fee is not included, only the actual payment received after fees will be counted.

- After your initial 30% Down-Payment/Deposit, the final 70% and the shipping costs are due within the deadline month. We no longer take small chunk payments. If you don't know what your final balance is, please contact us immediately. Do NOT hesitate to ask us early. Typically you will receive an invoice 1-2 weeks before your costume's completion.

- Orders for just heads or just bodysuits typically require 50% of the total price up-front.

- Price Quotes will expire after 30 days if a deposit is not received within that 30 day period. If you are ready to put in your deposit and it has been more than 30 days since your quote response, please e-mail us to confirm that the price has not changed.

- Personal checks may take up to 10 days to process.

- The 30% Down-Payment (30% of the total price of the purchase not including shipping) is non-refundable unless Kilcodo Costumes cancels the contract. The company reserves the right to cancel with a customer for any reason and will issue a full refund if this happens.

- Costumes will NOT be shipped out until this final payment + shipping is received and cleared, so remember to have it READY on your deadline month! You will know when your costume is nearing completion as I will send you multiple updates and photographs along the way. Please ask for a detailed invoice if you do not receive one.

- Customers will pay a base shipping price (usually $30 in the U.S.) as part of their final deposit. However, if the shipment winds up costing more than this due to distance or weight, the customer is obligated to cover the difference. Kilcodo Costumes always uses correctly-sized boxes and practices responsible shipping to avoid unnecessary postal fees, however sometimes higher prices cannot be avoided if the box contains additional weight (like larger than normal costume pieces) or is traveling a greater than normal distance. All domestic packages will include insurance and tracking and although Kilcodo Costumes will always try to get tracking for international orders, it is not always available.

- For international customers: it is YOUR responsibility to research your local customs taxes. If I am not informed otherwise, the full costume value will be listed on the package and your country may charge an additional tax on your item before they release it to you. Please contact us if you would like to avoid paying customs taxes on your shipment.

- If customer does not pay final 70% payment + shipping by 3 months of the costume's completion date, ownership of the costume will revert back to Kilcodo Costumes. Deposit will not be refunded. Obviously, each case is unique, so please contact us if you feel you cannot get your payment in within this time frame.

- Although the date quoted by the company is, on average, when the costume will be completed, a specific customer-made deadline is requested to indicate when the suit is needed in-hand. This deadline is created by the customer at the time he/she submits an online quote form. Completion dates may shift anywhere from 2 weeks to a month, but ONLY if costume will still meet the specific deadline indicated by the customer on the form. Kilcodo Costumes is obligated to complete the costume on or before this customer-indicated deadline originally agreed to. Convention-based deadlines indicate costume will at latest be shipped to convention hotel before or during the actual conference, typically on Thursday or Friday. If there is a change in the customer’s preferred deadline it is necessary that Kilcodo Costumes be informed immediately, but commissioner must understand that deadlines cannot always be changed once agreed to. Customers who offer "no deadline" will still be given an estimated completion month. Buyer assumes all responsibility for charges made by hotel staff is costume is shipped to a hotel.

- Reference material must be accurate. Reference material can only be changed ONCE, and this must be sent to Kilcodo Costumes BEFORE work has started. The final price of the costume is prone to change depending on whether or not the reference material is more or less complex than the material originally provided. Customers who change their species or costume design entirely after the deposit is received risk losing their place in queue. Kilcodo Costumes urges commissioners to have accurate reference material ready at time of deposit.

- Although commission queue space is on a ‘first-come-first-serve’ basis (in order of down-payments paid), Kilcodo Costumes may rearrange costumes that have pressing customer-indicated deadlines. Costumes with pressing deadlines will take priority over costumes that do not. This rearrangement will affect a costume with a non-urgent deadline minimally, often by a space of one to two weeks.

- If costume is completed too close to a deadline to be shipped priority mail, Kilcodo Costumes WILL assume responsibility for difference in payment for Express shipping. Buyer still must pay base ground shipping credit.

- Kilcodo Costumes is not responsible for late payments that may delay a shipment, this includes the process period of personal checks. If buyer pays final deposit after local FedEx (for ground shipping) or USPS (for express or intentional) postal centers have closed, the item ships the next day. Alternative carriers can be used if requested, but may affect shipping price. Costumes will never be shipped without being 100% paid for. Buyer assumes all responsibility for keeping track of payments and invoices. If you have any concerns or questions about your bill, do not hesitate to contact us at: info@kilcodocostumes.com.

- If a commissioned full fursuit uses more than 5 yards of fabric, buyer must pay for the sixth yard, an average fee of $20. The average full fursuit uses 2-4 yards of material.

- Kilcodo Costumes offers a 2-year warranty on repairs or alterations provided that they are NOT due to negligence or modification aside from small glue or thread repairs. Kilcodo Costumes reserves the right to decline repairs if the costume is considered unsanitary or uncared for. Alterations by the company are for sizing or small cosmetic purposes only (we cannot, for example, add horns or wings to your character for free). When sending a costume in for repairs, buyer must cover shipping costs. Package costume carefully so items will not become crushed or misshapen. Please clean your suit items before you ship them to the studio.

- A partial refund (60% of total price minus shipping) is issued on purchases within 30 days from the day the customer receives their item. Refunds only apply to entire purchase (you cannot, for example, keep the head but send back the body) unless each costume piece qualified as a separate transaction. Item must be unworn, undamaged and unmarked. Buyer pays shipping costs and must package suit items carefully so they will not become damaged in transit. Once a refund is issued, Kilcodo Costumes regains ownership of the item and reserves the right to resell it altered or unaltered. Refund is only issued after item is received and verified by Kilcodo Costumes.

By placing a deposit down on a costume, buyer has agreed to these policies. Commissioners hold responsibility for the payment and maintenance of the costume. A care guide is available at kilcodocostumes.com/care.htm and customers will receive a small care pamphlet in the mail when the costume arrives.

Please feel free to e-mail Kilcodo Costumes directly if you have any questions/concerns about your purchase.

I will be happy to help you :)

Thank You!

-Kilcodo

(Julee G.)

Kilcodo Costumes Dot Com